1. Tell us what you need
Share the question you want answered, where you are receiving care, and any records already available. You do not need to know which Chinese hospital to contact.
How It WorksOne patient. One navigator.
One patient. One navigator.
A clearer next step.
Medical care across borders involves more than booking an appointment. MedRelay keeps your records, hospital communication, and practical arrangements moving in one coordinated direction.
Start My CaseMedRelay 24/1
MedRelay 24/1: what starts within 24 hours
After we receive readable core medical records and valid contact details, we aim to open your case, assign one dedicated navigator, identify missing information, and explain the next operational step within 24 hours.
This is a service-response standard. Formal medical opinions and hospital scheduling follow the treating team’s review.
2. Prepare the case
Your navigator organizes the information, checks for gaps, and helps prepare a concise summary for hospital review. We explain which documents need translation or additional detail.
3. Coordinate specialist review
We identify relevant hospitals or specialist teams and coordinate formal review. When several options are available, we help you compare the practical differences and the questions each team needs to answer.
4. Understand the proposed journey
Before you commit to travel, we bring together available hospital feedback, likely next steps, cost estimates, and the practical requirements of a stay in China.
5. Receive support in Shanghai
We coordinate appointments, interpretation, admission communication, and agreed local support. Your navigator remains your primary contact as the plan develops.
6. Prepare for home
We help organize discharge information and the questions to take back to your own doctor. Where agreed, we coordinate further communication with the treating team in China.
What you may receive
A structured case summary. A missing-record list. A next-step plan. A hospital feedback summary. A cost and timing snapshot. A travel-preparation checklist. A return-home handoff pack.
The service scope is confirmed with you in writing before paid work begins.
A clearer next step
Start My CaseA more informed next step starts here.
Tell us what you are trying to understand. A short overview is enough to begin.